Refund policy

Overview

This 15 Days Money Back Policy describes when and how customers can request a refund for services purchased from this website. Offering a clear refund window helps set expectations and reduce disputes for online services.​

15 Days Money Back Guarantee

• Customers are eligible for a full refund of hosting/account management service fees if a refund request is submitted within 15 days from the date of initial purchase.​

• The 15‑day period is calculated from the invoice or order date shown in the customer’s account or payment confirmation.​

• This guarantee applies only to first‑time purchases for a specific service plan and does not apply to renewals, plan downgrades, or repeat orders of the same plan.​

Eligibility and Exclusions

• The money back guarantee applies only to eligible hosting/account management plans as listed on the website and does not cover domain names, SSL certificates, software licenses, one‑time setup/customisation fees, or other non‑refundable add‑ons.​

• Accounts suspended or terminated for abuse, policy violations, fraud, or non‑compliance with the Terms of Service are not eligible for any refund under this policy.​

• If a “free” or discounted domain or other bundled item was included in the plan, the standard price of that item may be deducted from the refund, and ownership of the domain or item will remain with the customer for the paid period.​

Refund Request Process

• To request a refund, customers must contact support within 15 days of purchase via the official support channel (e.g., ticket system, email, or dashboard form) and include order ID, registered email, and brief reason for cancellation.​

• Once a valid request is received, the team will verify eligibility and process the refund to the original payment method or as otherwise communicated, typically within 7–10 business days, subject to payment gateway timelines.​

• Customers must back up their data before cancellation, as all services, files, and configurations linked to the refunded service may be permanently deleted after processing the refund.​

Limitations and Special Cases

• The 15‑day money back guarantee is available once per customer for each type of eligible service; repeated sign‑ups and cancellations to obtain multiple refunds may be refused.​

• No refunds are provided for partial periods after the 15‑day window, unused time on active plans, or payments already applied to renewals unless required by applicable law.​

• Chargebacks or payment disputes raised with banks or payment gateways may lead to immediate suspension of services and loss of eligibility under this policy.​

Changes to This Policy

• This 15 Days Money Back Policy may be updated from time to time, and the latest version will be published on the website with the effective date.​

• Continued use of services after changes are posted will be considered acceptance of the updated policy, so customers are encouraged to review it periodically.

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