Effective Date: 1st JAN 2024
At achost.in, customer satisfaction is our top priority. We understand that there may be situations where customers may not be entirely satisfied with our products or services. Therefore, we have established the following Refund Policy to address such scenarios: 1. Refund Eligibility: Customers are eligible to request a refund within 15 days from the date of purchase. To be eligible for a refund, customers must provide a valid reason for dissatisfaction with the product or service. 2. Valid Reasons for Refund: Service-related issues that significantly impact the usability or functionality. Failure to meet the specifications or expectations outlined in the product or service description. 3. Refund Process: Customers seeking a refund should contact our customer support within the 15-day refund window. To initiate the refund process, customers may be required to provide details such as order number, description of the issue, and any supporting evidence. Refunds will be processed within 15 business days of receiving and approving the refund request. 4. Refund Methods: Refunds will be issued through the original payment method used for the purchase. In cases where the original payment method is not viable, an alternative refund method may be arranged in consultation with our customer support. 5. Non-Refundable Items: Certain products or services may be labeled as non-refundable, and such information will be clearly communicated during the purchase process. Customized or personalized items are generally non-refundable unless they are defective or damaged. 6. Dispute Resolution: We encourage customers to reach out to our customer support team before initiating a dispute with the payment provider. Our team will work diligently to address concerns and find a satisfactory resolution whenever possible. 7. Feedback and Improvement: Customers are invited to provide feedback on the reason for their refund request. This information is valuable for us to continuously improve our products and services. 8. Policy Changes: This Refund Policy is subject to change, and any modifications will be effective immediately upon posting on the website. If you have any questions or concerns about our Refund Policy, please contact our customer support. We appreciate your trust in achost.in, and we are committed to providing a positive customer experience. Thank you for choosing achost.in. Sincerely, For Balaji Traders As From 1st JAN 2024